Product and Service Statement

Did Someone Say Balloons cannot guarantee the lifespan of your balloons after they are picked up/delivered. All balloon sales are final sale.

Balloons are, by nature, temporary items: Although Did SomeoneSay Balloons uses only the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, sunlight and other uncontrollable factors.

Due to the unexpected circumstances that can occur with any event, we reserve the right to make changes only in the best interest of our clients.

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Retainer and Final Payment

We require 50% of your total as a retainer. All retainers are final/non refundable.

Final payment is due 10 days prior to the date of your install. If final payment is not rendered, you will forfeit your retainer and your install will not be delivered.

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Cancellation Policy

Should you need to cancel your order, you must submit your cancellation in writing (email is permitted) a full (3) business days before the day of your install.

If you do not adhere to this cancellation policy, the full invoice amount will be due the day of your planned install.

All retainers are final. Should you need to cancel your order, you will not be refunded your retainer but will have the option to rebook using the same retainer up to 6 months from the original event date.

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Weather Clause

In the event that the weather become an issue for your event, client’s may have a “raincheck” if they contact Did Someone Say Balloons 36 hours prior to their install. Should a client not have an alternative weather plan on file and does not contact Did Someone Say Balloons 36 hours prior, full payment for the project will be due.